FREQUENTLY ASKED QUESTIONS.
Selling On Covetique
- What is my Wardrobe?
- Do I have to fill in the whole profile?
- What does “Following” my Wardrobe mean?
- What do you accept?
- What may get rejected?
- What happens if my item is rejected after you receive it?
- Does my item have to be in perfect condition?
- Does my item have to be dry-cleaned?
- How do you price the items?
- What if I don’t agree with the price?
- How do I get my items to you?
- Do I need to clean my garment before sending?
- Does it have to be for the right season?
- Why do you ask for the story?
- What if the buyer has a question?
- Do you ship the items to the buyer?
- How long do you keep the items for?
- What if I change my mind and want it back?
- What if my garment doesn’t sell?
- What if my item is returned?
- What do you charge?
- How do I get paid?
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What is my Wardrobe?
Your Wardrobe is your public profile page. This is where we will upload all of the wonderful items you are selling. You can personalise your Wardrobe by filling in our style questionnaire. You can “follow” others Wardrobes and have other members “follow” you.
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Do I have to fill in the whole profile?
No, you don’t; you only need to provide us with your basic details. However, we do think it’s a good idea to give a bit more insight into the fashionable you. It’s fun for our members to get to know your style and it increases the likelihood of your items selling.
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What does “Following” my Wardrobe mean?
All of our members can “follow” each other’s Wardrobes. You can choose and “follow” your favourite sellers, for example, those with similar sizes and styles to you. You will be notified when your favourite sellers are listing something new. If members are “following” you, then they’re waiting to see what you’re going to sell next!
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What do you accept?
We take designer clothes, shoes and handbags. If you're a stylish dresser but for some reason aren’t getting the wear out of an amazing designer piece, then we probably want it! We do, of course, love classic brands such as Chanel, Gucci, Louis Vuitton, and Christian Louboutin, but we are also delighted to accept items from up-and-coming or niche designers. We provisionally accept items based on a review of the Sell Now form, however final acceptance is subject to physical examination upon receipt.
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What may get rejected?
Covetique is committed to delivering the best possible experience to all our customers. In order to meet this commitment, we are unable to accept items that do not meet our key criteria. These can include high-street brands, items that are heavily worn or marked, certain clothing categories (e.g. lingerie, swimwear), or items that we believe will not achieve a certain re-sale value. If you are unsure just fill out the Sell Now form and we’ll let you know. We may also reject an item after it has been sent to us if it is not as described.
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What happens if my item is rejected after you receive it?
In this case, we will return the item to you. Unfortunately we have to cover our shipping cost so this will be at your expense. We charge £5 for returning unaccepted items. Alternatively, we are happy to donate it to charity on your behalf.
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Does my item have to be in perfect condition?
Preferably, yes. However if there are some signs of wear or a minor defect it may still be acceptable. If we receive an item that is not of the condition or quality described then it will be returned to you at your expense. All clothing items must be dry-cleaned before being sent to us.
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Does my item have to be dry-cleaned?
We ask that all worn articles of clothing be dry-cleaned before they are sent to us. If, upon examination, we deem that an article requires dry-cleaning we shall dry-clean the article and charge the dry-cleaning cost plus a surcharge of £2 per item. Any dry-cleaning done by Covetique must be paid in advance of an item being listed.
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How do you price the items?
Pricing is undertaken by our in-house Style Team. We consider several criteria including, but not limited to, retail price, the resale market, quality, condition and demand. We will propose a provisional price based on the Sell Now form and confirm a final price following receipt and examination of your garment.
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What if I don’t agree with the price?
You always get to approve the price. If you disagree with our experts then let us know. If we still can’t agree, we will return your item to you.
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How do I get my items to you?
You have two options. You can either book a free collection with one of our courier partners or send the item to us via Royal Mail. See our collections page for more details.
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Do I need to clean my garment before sending?
Yes. The item must be dry-cleaned when we receive it. If it’s not, it may be returned to you.
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Does it have to be for the right season?
We recommend that it is. There is no rule about sending us a winter coat in May however the chances of selling it and the price are likely to be lower.
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Why do you ask for the story?
We think shopping, particularly for pre-owned clothing is very personal. A little bit of history – why you bought it, where you wore it, why you’re selling it, helps the buyer get to know you and your garment.
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What if the buyer has a question?
We’ll do our best to answer it. Because we will have the garment we can usually answer all the questions. If we really can’t we may contact you.
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Do you ship the items to the buyer?
Yes we do and we package each item in our own premium packaging.
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How long do you keep the items for?
We list everything at full price for 12 weeks. If, after that time, the item hasn’t sold, we may propose a price reduction. We will always agree any price reduction with you in advance.
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What if I change my mind and want it back?
That’s fine. Just let us know and we’ll send it back to you. If you do request your item back before the end of the 8 week listing period, you will be charged an administration fee of £5. In addition, the return of the item will be at your expense.
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What if my garment doesn’t sell?
We do our utmost to ensure your item sells. However, sometimes the right home just can’t be found. If we can’t sell your item we will offer two options. Either we will return it to you or we can donate the item to charity on your behalf.
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What if my item is returned?
If your item is returned to us by a buyer it will be re-listed in your wardrobe at the most recent price at which it was listed on the website. We will re-start the clock on the listing period (8 weeks for full price, 4 weeks for reduced price).
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What do you charge?
The listing is free (we even collect your garment for free). If we sell your item, we charge a commission of 37.5% of the final selling price. This excludes VAT which also applies. Other charges may apply if items are returned to you.
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How do I get paid?
Once your item sells, we hold the money for 15 business days. This is to allow for potential returns. If the item is not returned, we transfer the sale value (minus our commission, VAT and any other applicable charges) to you. We will then ask you to provide bank details to ensure the safe transfer of your money.
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Why can I “Follow” someone’s Wardrobe?
Following a member’s Wardrobe allows you to find women of similar size or style to you. Simply hit “follow my wardrobe” on the seller’s profile page and you will be instantly notified when that seller uploads a new item.
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Do you guarantee the quality, condition and authenticity of items?
We have a rigorous curation process in place to ensure all items are high quality and authentic. We collect each garment from our sellers and our in-house Style Team thoroughly assesses each item before it is listed on our site. All our items are pre-owned and we provide details of any imperfections or signs of wear.
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How do I know the item will be in good condition?
Our curation process ensures only good quality items get posted online. If there are any minor defects with the garment these will be made very clear in the listing. If you have any questions, you can contact us directly here.
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What if I have a question about an item?
There is an “ask a question?” button on every product page. Alternatively, see our contact page to contact us directly.
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How are sizes displayed?
We list each garment with its marked size. You will find a size conversion chart on every product page.
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How does shipping work?
We will send the item directly to you. We package all of the garments in our own Covetique packaging. Shipping costs will be added to your item at the checkout. See our shipping and delivery page for more details.
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Can I return something?
Of course! We offer a full returns policy. See our returns page for more details.
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