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FREQUENTLY ASKED QUESTIONS

  • How does the selling process work?

    Our selling process is simple. Start by browsing our Designer A-Z to see which brands we accept. Then simply fill in the Selling Form found on our Selling Page telling us what you want to sell. Our Style team will review your submission and get back to you via email within 48 hours with provisional pricing. Once you provide us with your collection details we will organise a free courier collection from anywhere in the UK. Once your items are received they will be checked, authenticated, photographed and listed on our website.

    Please note if you have more than 10 items you wish to sell you can email our Customer Service team directly at contact@covetique.com

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  • What do you accept?

    We accept designer clothing, shoes, accessories handbags and jewellery. Unfortunately we cannot accept high street brands. You can view our Designer A-Z to see what brands we take. We only accept items that are in excellent or as new condition. We may provisionally accept items based on a review of the Selling Form; however final acceptance is subject to physical examination upon receipt.

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  • What is your commission rate?

    The listing is free (we even collect your garment for free). If we sell your item, we charge a commission of 37.5% of the final selling price +VAT (subject to a minimum commission fee of £20). This means that the total charges are 45% of final selling price and the seller keeps 55%. Please note all items are subject to a minimum commission of £20. We do offer a reduced commission rate of 30% +VAT for anyone who lists over 20 items on the site. Other charges may apply if items are returned to you or dry cleaning has not been paid.

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  • How do I get paid?

    Once your item sells, we hold the funds for 15 business days. This is to allow for potential returns. If the item is not returned, we transfer the sale value (minus our commission, VAT and any other applicable charges) to you. We will contact you to provide UK bank details to ensure the safe transfer of your money.

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  • What may get rejected?

    Covetique is committed to delivering the best possible experience to all our customers. In order to meet this commitment, we are unable to accept items that do not meet our key criteria. Our key criteria include:

    i)        Brand – we do not accept high street brands

    ii)       Condition – we do not accept items that are heavily worn or marked

    iii)     Age – for many brands we do not accept items or styles more than 8-10 seasons old

    iv)     Categories – we do not accept lingerie or swimwear

    v)      Value – we may not accept brands that we believe have a low resell value (lower than £80)

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  • How do you price the items?

    Pricing is undertaken by our in-house team of experts. We consider several criteria including, but not limited to, original retail price, brand, style, age, condition, availability and demand. We will propose a provisional price based on the Selling Form and confirm a final price following receipt and examination of your items

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  • What if I don’t agree with the price?

    You always get to approve the initial listing price. If you disagree with our experts then let us know and we will do our best to work with you and agree a price. If we still can’t agree, we will return your item to you.

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  • Does my item have to be in perfect condition?

    Preferably, yes. However if there are some signs of wear or a minor defect it may still be acceptable. If we receive an item that is not of the condition or quality described then it will be either repriced or returned to you at your expense.

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  • Does my item have to be dry-cleaned?

    Yes. We ask that all worn articles of clothing be dry-cleaned before they are sent to us. If, upon examination, we deem that an article requires dry-cleaning we shall dry-clean the article and charge the dry-cleaning cost plus a surcharge of £3 per item.

    All dry-cleaning charges must be paid for in advance of dry-cleaning. An invoice payable via credit card with the details of relevant dry-cleaning charges will be sent to you once items have been reviewed. An additional surcharge of £3 per item will apply to cover associated administration costs. 

    If dry-cleaning is not paid for within 7 days of the issuance of an invoice, items may be dry-cleaned and the cost of the dry-cleaning + a £5 surcharge per item deducted from any future seller proceeds due.

      For further details on dry cleaning and to view a full list of dry cleaning charges please refer to articles 19-22 in our Seller Terms and Conditions.

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  • How do you authenticate my item?

    We have a team of in-house experts who have been trained in product authentication. Our team review and authenticate every piece. We occasionally use third parties for authentication. From time to time we may ask you to provide us with more information including proof of purchase. If we are unable to provide a guarantee of authenticity we will not list the item.

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  • What happens if my item is rejected after you receive it?

    In this case, we will return the item to you. Unfortunately we have to cover our shipping cost so this will be at your expense. We charge £5 for returning unaccepted items. Alternatively, we are happy to donate it to charity on your behalf.

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  • How long do you keep the items for?

    Our minimum listing period is 16 weeks. However, at our discretion, we are happy to continue to list items on our site after this time. If, after 16 weeks an item has not sold, we will reduce the price by up to 50% in accordance with our Terms and Conditions.

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  • Do you reduce the price?

    Yes if the item does not sell within the 16 week initial listing period. Your item will remain listed at the agreed price for the full minimum listing period of 16 weeks. After that we may reduce the price up to 50% off to encourage a sale. If you do not want to price reduced you must notify us before the 16 weeks and we will return the item to you.

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  • What if I change my mind and want it back?

    That’s fine; you can have your items back at any time. You simply need to inform us by emailing contact@covetique.com. If you do request your item back before the end of the 16 week listing period, you will be charged an administration fee of £10 per item plus the cost of shipping. This is to help us cover the cost of listing. If you request your items back after the 16 week period we will return these free of charge.

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  • What if my item doesn’t sell?

    We do our utmost to ensure your item sells. However, sometimes the right home just can’t be found even after reducing the price. If we can’t sell your item we will offer two options. Either we will return it to you free of charge or we can donate the item to charity on your behalf.

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  • What is my Wardrobe?

    Your Wardrobe is your public profile page that shows all the items that you are selling. You can personalise your Wardrobe by adding your profile image. You can “follow” others Wardrobes and have other members “follow” you. If someone is following your wardrobe it means they love your items and want to see more! 

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  • How do I know the items are in good condition and authentic?

    We have a rigorous curation process in place to ensure all items are both high quality and authentic. Our in-house Style Team thoroughly assesses each item before it is listed on our site. All our items are pre-owned and we provide details on each listing of any imperfections or signs of wear. Our team have a lot of experience in product authentication and we occasionally use third parties for authentication. If our team is not comfortable with the authenticity of a piece it does not get listed on our site. If you have any questions about this, you can contact us on contact@covetique.com.

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  • Can I tell you if I am looking for a certain item

             Yes. You can sign up to our personalised email alerts. Simply look for the Pink Tab to the site of the website that says “Don’t Miss Your Dream Buy”. This is where you can create personalised email alerts for your favourite designers and items in your size.
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  • What if I have a question about an item?

    There is an “ask a question?” button on every product page. Alternatively, see our contact page to contact us directly.

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  • How are sizes displayed?

    We list each garment with its marked size and with the UK conversion. You will find a size conversion chart on every product page. Occasionally we may list an item at a different size than its marked size. This will be because our team have measured the garment and recommend it runs large or small to size.

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  • How does shipping work?

    All items are dispatched from our own warehouse, packaged in our own Covetique packaging. Shipping costs will be added to your item at the checkout. See our Shipping and Delivery page for more details.

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  • Do you ship internationally?

    Yes we ship to most countries. Please see our Shipping and Deliveries page for shipping costs. Please also note that you are responsible for any customs or duties to be payable so please chance your local customs charges before purchasing.

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  • Can I return something?

    Of course! We offer a full returns policy. See our returns page for more details.

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  • Why can I “Follow” someone’s Wardrobe?

    Following a member’s Wardrobe allows you to find women of similar size or style to you. Simply hit “follow my wardrobe” on the seller’s profile page and you will be instantly notified when that seller uploads a new item.

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